Project: Navigating Our World Orientation
Client/Company: MGM Resorts International
Year: 2017
Client/Company: MGM Resorts International
Year: 2017
Goal: Develop a cohesive multi-property new hire orientation highlighting the company as the employer of choice for its expansive career opportunities and brand excellence.
Challenge: The corporation’s workforce consists of 70,000+ employees across 18 properties in Las Vegas and five in other US regions. Each property holds its own brand personality with different clientele, and creating a multi-day orientation for each property would prove financially and logistically straining.
Deliverables:
- Journey game board
- Interactive banners
- Wall art decals
- Participant workbook
- Presentation design
- Card game activity materials
- Board game pieces
- Instructional motion graphic
- Journey game board
- Interactive banners
- Wall art decals
- Participant workbook
- Presentation design
- Card game activity materials
- Board game pieces
- Instructional motion graphic
Results: I developed a 2-day orientation program for all US properties to implement involving the training department and hiring managers to deliver a successful onboarding process. Day one is hosted in the Las Vegas Corporate office, while day two happens at the new hire’s respective workplace property.
Day One: Navigating Our World Orientation
- Engaging, high-energy facilitation introducing the company and its properties
- Interactive, experiential learning through gamified activities
- Journey game board puzzles and scavenger hunt
- Guest scenario card games with physically relevant rewards
- Acknowledgements of receipt for policies, procedures, benefits, etc.
- Introduction to the guest service standards
- Meet team members from other properties
- Engaging, high-energy facilitation introducing the company and its properties
- Interactive, experiential learning through gamified activities
- Journey game board puzzles and scavenger hunt
- Guest scenario card games with physically relevant rewards
- Acknowledgements of receipt for policies, procedures, benefits, etc.
- Introduction to the guest service standards
- Meet team members from other properties
Day Two: Welcome to the SHOW
- Operations, guest service standards, and expectations
- Tour of the property (front/back-of-house, parking, etc.)
- Meet your hiring manager and direct team members
- Property-specific employee handbook and other resources
- Operations, guest service standards, and expectations
- Tour of the property (front/back-of-house, parking, etc.)
- Meet your hiring manager and direct team members
- Property-specific employee handbook and other resources
Surveys:
- Attended by approximately 160 participants every week
- Improved guest service scores by 30%
- Attended by approximately 160 participants every week
- Improved guest service scores by 30%
